I’m an operational excellence and transformation leader with 20 years of experience helping teams turn strategy into measurable results across logistics, financial services, medical devices, and consulting.
I work at the intersection of process, data, and change: assessing current-state processes, diagnosing performance gaps, redesigning end-to-end processes, and building the governance and routines that help improvements stick.
Through NG Capital Group, I partner with leaders to help their organizations accelerate globally diversified revenue growth: evaluating processes, standardizing and optimizing them, governing them, and automating what should be automated.
I work across English, Mandarin, Malay, and Cantonese business contexts.
From fixing a single broken process to steering an enterprise-wide technology program.
Find the waste, variation and rework in how work flows today, then build a leaner, standardized way of operating that holds.
Redesign operating models around data, automation and AI, so technology investments change how the business actually works.
Lead technology implementations and strategic operating initiatives from charter to go-live and stabilization, on scope, on time, adopted.
Tell me a little about your organization and the challenge in front of you. I’ll reply within 24 hours.